01
First payment
If Aegis is not a fit, you may request a refund of your first paid subscription charge within 14 calendar days of the transaction date. Requests are reviewed against the transaction and subscription record.
02
Renewal charges
Subscription renewals are normally final once a new billing period starts. If a renewal was accidental, contact us within 7 calendar days and we will review the request. Nothing in this policy limits rights that cannot be excluded under applicable law.
03
Cancellation
You may cancel a recurring subscription through the billing management flow made available for your account. Cancellation prevents future renewal charges. Unless the checkout or applicable law says otherwise, access continues through the already-paid billing period.
04
Exceptions
We may decline a discretionary refund where there is evidence of fraud, abuse, chargeback manipulation, material violation of the Terms of Service, or repeated refund requests. Statutory consumer rights take priority over this discretionary policy.
05
How to request a refund
Email billing@aegistrustlayer.com from the address associated with the purchase. Include the transaction or subscription reference if available. Do not send card details, passwords, API keys, or other secrets by email.
Paddle acts as Merchant of Record for purchases processed through Paddle. Refund processing may therefore involve Paddle and its buyer terms in addition to this Aegis policy.